Catholic Charities is looking for an on-call Site Manager for the Family Support Center, our shelter for homeless families with children. This position would have varied shifts/days, depending on need with no minimum number of hours guaranteed. NOTE: All candidates must complete an agency application, available on our website (www.srcharities.org), in order to be considered.
The Site Manager is responsible for oversight and coordination of the safe operation of the day-to-day activities of the Family Support Center. Under the direction of the Site Coordinator, and following approved policies and procedures for covered activities, the Site Manager responds to requests of residents and others calling and/or coming to the center.
ESSENTIAL FUNCTIONS
1. Carry out mandatory daily tasks including accurate and thorough meal counts per CACFP guidelines, room inspections, client chore completion checks, daily checklists, and light laundry/cleaning. Help with major clean up as needed.
2. Be the eyes and ears of the building. Report any harmful behavior or safety issues to the Site Coordinator and Family Advisor/Case Managers. Record daily activities and concerns in log. Check-in with Case Managers on client concerns.
3. Ensure residents' compliance with house rules, including documentation and reporting of infractions.
4. Complete rounds including locking up at night, checking that kitchen appliances and all appropriate lights are turned off, outside rounds to ensure no one is smoking, and parking permit checks.
5. Maintain order within the building including ensuring that children are with parents at all times and people are not in restricted areas.
6. Assist with move in/move out process, including setting up rooms and completing move-in/move-out checklists.
7. Lead orientation of new families. Assist residents with their needs. Monitor residents' passes.
8. Attend staff meetings.
9. Answer telephone, give messages and mail to residents, when receptionist is absent.
10. Remain on-site for on-duty meal period whenever site manager is the only staff person working.
11. Assist with any shelter emergencies; fire evacuation, police intervention, injury reports.
12. Be thoroughly familiar with the policies and procedures guiding the work of this position in particular and the program or department overall. Perform job functions in line with these policies and procedures.
13. Participate in training required by accreditation standards, plus performance and quality improvement efforts.
14. Maintain professional behavior in all aspects of job:
· Respect client confidentiality and adhere to all privacy regulations.
· Be an example of behavioral expectations. Be a positive role model and representative for Catholic Charities in the community.
· Maintain a professional appearance and presence.
15. NIGHT SHIFT: Clean staff office, site laundry room and staff meeting room nightly.
16. NOTE: Catholic Charities considers this position to be a mandated reporter of elder and child abuse.
OTHER RESPONSIBILITIES
1. Attend all in-service trainings and participate in leadership building.
2. Sort, store, and dispense of donations.
3. Perform other duties as assigned.
AGENCY CULTURE
The business and social environment we operate in has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values;
- A commitment to excellence in everything we do;
- A commitment to accreditation as well as performance and quality improvement;
- A commitment to outcomes and measured results;
- A commitment to innovation and to what is possible.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
1. Minimum of two years of college preferred, with area of study in psychology, sociology, human or child development, or other human or social services. Relevant work experience in similar environment may be substituted for some college work.
2. Computer literacy, including proficiency in Microsoft Office.
3. Demonstrated experience in working with the homeless or low income families. Sensitivity to issues surrounding families experiencing homelessness, substance abuse, mental illness, or physical handicaps.
4. Strong organizational and communication skills. Ability to provide excellent customer service to all those in contact with FSC.
5. Ability to work under pressure. Experience in crisis intervention and problem solving with ability to diffuse situation without heightening the conflict.
6. Experience and or certification in conflict resolution, harm reduction, smoking cessation, wrap-around model, substance abuse, financial literacy or other recognized relevant Life Skills programs.
7. Ability to co-lead an educational workshop with Family Advisor for FSC clients.
8. Must pass background check prior to start of work.
9. Have working knowledge of community resources.
10. Embrace FSC mission, vision, values, goals and foundational principles.
11. Exhibit the core competencies, habits, critical thinking, attitudes, behavior, and drive to help make Catholic Charities and the Family Support Center a center of excellence and a model program in our community and the nation.
12. Ability to collect and report on data required for grants and other funding sources.
13. Bilingual (English/Spanish) preferable.
14. Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
15. Ability to thrive in a flexible, fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.
PHYSICAL REQUIREMENTS
1. Ability to walk for up to 8 hours per day with intermittent occasional standing, bending, squatting, or climbing.
2. Ability to operate vacuum cleaner.
3. Ability to lift items up to 30 pounds to a height up to 5 feet.
4. Ability to carry items up to 50 pounds for distances up to 100 yards and from 51 to 100 pounds up to 10 feet.
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EQUAL OPPORTUNITY EMPLOYER – M/F/D/V
For Application: Visit our website www.srcharities.org.
***NOTE: Completed agency application must accompany resume for consideration.
Filing Deadline: Open until filled.
